In this extensive resource, we provide techniques, methodologies and tools to guide you through every stage of the problem-solving process.
Once you’ve finished reading, you’ll possess an extensive problem-solving arsenal that will enable you to overcome your biggest workplace challenges.
11 Problem-solving techniques for clarity and confidence
Before we dive into more comprehensive methodologies for solving problems, there are a few basic techniques you should know.
The following techniques will set you up for a successful problem-solving session with your team, allowing you to take on your biggest challenges with clarity and confidence.
1. Take a moment, take a breath
When a problem or challenge arises, it’s normal to act too quickly or rely on solutions that have worked well in the past. This is known as entrenched thinking.
But acting impulsively, without prior consideration or planning, can cause you to misunderstand the issue and overlook possible solutions to the problem.
Therefore, the first thing you should always do when you encounter a problem is: breathe in and out.
Take a step back and make a clear plan of action before you act. This will help you to take rational steps towards solving a problem.
2. Ask questions to understand the full extent of the issue
Another common mistake people make when attempting to solve a problem is taking action before fully understanding the problem.
Before committing to a theory, ask enough questions to unearth the true root of the issue.
Later in this article, we cover The 5 Why’s problem-solving methodology which you can use to easily identify the root of your problem. Give this a go at your next meeting and see how your initial understanding of a problem can often be wrong.
3. Consider alternative perspectives
A common problem-solving issue is that of myopia—a narrow-minded view or perception of the problem. Myopia can occur when you’re too involved with the problem or your team isn’t diverse enough.
To give yourself the best chance of resolving a problem, gain insight from a wide range of sources. Collaborate with key stakeholders, customers and on-the-ground employees to learn how the problem affects them and whether they have found workarounds or solutions.
To paint the broadest picture, don’t limit your problem-solving team to a specific archetype. Try to include everyone, from the chief executive to the office janitor.
If you’re working with a small team, try the Flip It! problem-solving methodology to view the issue from a fresh angle.
4. Make your office space conducive to problem-solving
The environment in which your host your brainstorming sessions should maximise creativity. When your team members trust each other and feel relaxed, they’re more likely to come up with innovative ideas and solutions to a problem.
Here are a few ways to get your employees’ creative juices flowing:
- Play team-building games that maximise trust and build interpersonal relationships
- Improve your team’s problem-solving skills with games that encourage critical thinking
- Redesign the office with comfortable furniture and collaborative spaces
- Boost job satisfaction by creating a positive work-life balance
- Improve collaborative skills and learn to resolve conflicts
World Café is a problem-solving method that creates a casual environment conducive to creative thinking.
Keep reading to learn more about how World Café can help your team solve complex organisational problems.
5. Use problem-solving methodologies to guide the process
Because problem-solving is a creative process, it can be hard to keep it on track. As more ideas get banded around, conflicts can arise that derail the session.
That’s why problem-solving methodologies are so helpful. They offer you proven problem-solving frameworks to guide your group sessions and keep them on track.
The Six Thinking Hats problem-solving method is a popular technique that guides the process and helps your team analyse a problem from all angles.
We’re going to take a look at our favourite problem-solving methodologies in the next section of this article, XY Tried and tested problem-solving methodologies.